faq & policies

 

✶ handmade with love

  • every item is handmade, designed, and hand-drawn by me
  • each piece is unique, so tiny quirks or variations may appear

crochet plushies

  • ALL crochet plushies are made to order unless otherwise stated
  • please allow a lead time of 2–4 weeks from payment date before they’re shipped out. thank you for your patience while i make your little friend!

✶ refunds & exchanges

  • i don’t accept refunds or exchanges, but if something’s wrong with your order, please reach out — i’ll do my best to make it right!

✶ payment methods

  • payment by credit card or Paynow are both accepted
  • if you choose Paynow:
    • an email with the Payment QR will be sent to your email once you submit your order
    • payment has to be made within 2-3 working days, or the order will be cancelled
    • please allow 1-2 working days for payment to be verified

shipping & delivery

  • all orders require a processing time of 3-5 business days, after which your order will be shipped out
  • there are 3 delivery methods:
    • pick-up from an event – if i have a booth upcoming, you can opt to collect it from me in person for free!
      • *NOTE: if your item of preorder crochet plushies’ lead time of 2-4 weeks cross the date for pick-up, i’ll reach out to either arrange mailing or to collect at my next event instead
    • normal mail – only for stickers, no tracking number provided
    • tracked mail – tracking number is provided, and shipped out by Singpost
  • once your order is in the mail, i am not responsible for delays or lost packages during transit
  • if a package bounces back because of an incorrect address or unpaid customs fees, i’ll get in touch — a reshipment fee will apply
  • estimated shipping times
    🇸🇬 singapore: 3–7 business days
    🌏 asia: 2–4 weeks
    🌍 rest of the world: 3–6 weeks

 

thank you so much for supporting my little shop — it means the world to me, and i appreciate your patience as your smol.eggo friend makes its way home to you! 🏠